Description
Conforming to Productive Working Practices in the Workplace
1.2. Describe the different methods of communicating with line management, colleagues and customers.
When trying to get in contact with the line management there are several ways to address the situation, you could either contact them via email which would be appropriate because you can also link the email to all the above, being line management, colleagues and customers. When dealing with colleagues you can use a toolbox talk in the morning before starting work this will then let every worker know their task for the day. However, if the boss can’t make it on site for whatever reason then he would normally ring his workers up and explain on the phone how and what needs to be done on the day. When dealing with customers normally there will be meeting arranged from the line management, so the customers can discuss on-going projects or changed circumstances with the people who deal with it in face. If I was to be in contact with the customer, then that would be face to face conversation on the day about the job I am completing.
1.3. Describe how to use different methods of communication to ensure that the work carried out is productive.
When the line management are dealing with the customers using email if very efficient because you can link different websites, attachments and photographs into the email which the customer will then be able to see or use just by simply clicking on the attached link. Doing it this way saves a lot of time and money between the two making it a very productive way of staying in contact and updating on jobs etc.
When the boss is dealing with their colleagues they would tend to take up a toolbox talk before any work starts, this means he will present the work force with their job for the day making them aware of any risks or any changed circumstances from the day before. This is a good way to ensure that all work is carried out productively and efficiently on the day.
2.3 Describe how organisational procedures are applied to ensure work is planned and carried out productively, in relation to: – using resources for own and other’s work requirements
In my company we all have our own tools and equipment which tend to be all we need for any of the jobs we are taking on; if this is not the case then we tend to borrow each other’s tools if it is needed. However, if on a certain job we require any additional equipment then my supervisor would either have the tools in the lock up or he would hire them out, this would be things like cement mixers.
– allocating appropriate work to employees
In my company every worker has their strong points and their weak points; this can range from restoration, new build, block work or rubble. My supervisor knows which blokes are quicker and better at certain jobs therefore he would cater their needs by putting them on the suitable job to match what they are comfortable and good at making the work rate much quicker. Jobs like cleaning down/restoration normally get given to me as not many of the blokes are very keen on doing this line of work.
– organising the work sequence
My supervisor would be the first person to go onto the site, this will be to assess and discuss with the site manager who will be going onto the job and when they would be on the job. Ensuring that enough blokes will be on the job to suit the time scale given for Ian to complete the job or a certain point of the job
– reducing carbon emissions.
To reduce carbon emissions Ian will normally get his son to give me and Tom a lift to work rather than us both also drive this will reduce the fuel cost and emissions just from the travelling to work. If it got to the point of where a site was very strict on carbon emissions you could take it to the extent of mixing up the mortar by hand so that a petrol mixer would not be needed to be used
2.4. Describe how to contribute to zero/low carbon work outcomes within the built environment.
As I have explained in the question above, the use of mixing by hand will cut out any need to use a petrol mixer making fewer emissions whilst on site. Also cutting ashlar down by hand with a saw will be better for the environment so that you’re not using a petrol cutter.
3.2. Describe how to complete and maintain documentation in accordance with organisational procedures, in relation to:
– job cards- is a document passed from the employer to the employee. This document gives details of a job in a production facility such as a joinery workshop. A job card instructs workers with information they need for task they are about to do. Job cards contains basic information such as the time you have to complete a task, materials and the quantity of the product they are about to make.
– Worksheets- a worksheet is like a job card however it has a lot more details which can be referred to with a reference number. A worksheet needs to contain work times, materials and a risk assessment which can later be used to create an invoice.
– material/resource lists- this documentation is simply a list, of the quantity, size and type of materials you need to do a job. This documentation needs to be maintained as you need it to check you have the right type of materials and the right quantity.it also need to be maintained as you can use it as an invoice to the client, so you get paid.
– Time sheets- – Time sheets-a time sheet needs to be fill in weekly and passed on from the employee to the employer, on a time sheet you need to include the; date, your name, hours you have worked, where you have work and a description of what you have done. a time sheet needs to be filled in accurately and handed in on time, so your employer can work out how much money they need to pay you.
3.3. Explain the reasons for ensuring documentation is completed clearly and within given timescales.
The first reason documentation needs to be filled in on time and clearly is because there is legislation stating that you must maintain all documentation safely, so it can be checked and used as a reference in the future.
You also need to maintain documentation as it is an audit requirement for an accountant and they need accurately fill in documents to work out if the company is making money and to check that they are paying the appropriate taxes.
Finally, you need to make sure that you fill in documentation properly and on time as you will not get the correct payment/wages if you fill it in wrong.
4.3. Describe how to maintain good working relationships, in relation to:
– individuals
Address everyone correctly and treat them with respect, this will go a long way and people would end up giving you respect back. If you were too have bad relations with a certain person then it could cause tension or even problems within your work. Maintaining a good relationship with your colleagues etc. will help keep yours and everyone else’s moral high whilst in the work environment.
– customer and operative
When dealing with a client you need to remember to be polite and act formal to them, doing so will make them realise you are serious about your work and that you know what you’re doing. If you were to treat them any other way it would make them question the company you work for and the work you have completed on the customers house, Leading to the client feeling like the work being carried out is not being done in its correct manor.
– operative and line management
To maintain good working relationships with operatives and line management is simple. However, if you fail to respect and be polite whilst talking with them, they will not be satisfied with you as a worker. If you keep in contact with them throughout the job for example when you have a problem you go to them, their immediate reaction would be to try and help you out on the situation, or if not guide you to someone who can.
– own and other occupations.
To maintain good working relationships in relation to own and other occupations you must always respect other occupations work areas and also their tools and personal belongings. By doing this they will then trust you and be comfortable to work around you. This will make your life more at ease whilst working around others. You should always be polite to everyone you work around.
4.4. Describe why it is important to work effectively with line management, colleagues and customers.
To maintain a good work programme, so everyone throughout the job can keep on track with the progress of the job. Doing so will save time and money if everything is being done efficiently and meeting deadlines. Also, being able to work well with the line management and customers will be beneficial in the respect that if on the job any problems occur you can go straight to the customer and/or line management to deal with the problem and resolve it as quickly as possible.
4.5. Describe how working relationships could have an effect on productive working.
If within the work place you don’t have very good working relationships with any of your colleagues and/or other occupations then it could lead to your work rate and moral not being very good. Meaning that your employer could end up being very frustrated to the fact of how much money you have earned on these days. Also, maintaining a good working relationship will make your life easier when needing help or assistance off of a colleague or site manager etc.
4.6. Describe how to apply principles of equality and diversity when communicating and working with others.
When talking to colleagues and others you should always take into consideration the person that they are. For example, if a woman comes on site who is working around you or even if it’s the client then you should remember to be polite and not be rude. Also another example is that if someone comes on site that is a different race or religion to you then you shouldn’t treat them any differently to how you’d treat anyone else.
